Last updated: October 2026
Sycnap's Tradez sells digital services only — trading evaluation challenges and simulated trading accounts accessed online. We do not sell or ship any physical goods, so no shipping charges apply and no courier delivery is involved.
After successful payment, your account is activated on our platform and you can access it by logging in at sycnapstradez.com/login.html with the email you registered. A confirmation is also sent to your registered email address.
Activation is usually completed within a few minutes of payment confirmation. In rare cases (for example, payment verification delays from the bank), activation may take up to 24 hours.
Our services are available online to users in India.
If your payment was successful but your account is not active within 24 hours, please contact us with your payment reference. If we are unable to activate the account due to a technical error on our side, you are eligible for a refund as described in our Refunds & Cancellations Policy.
Since all our services are digital and activated instantly, exchanges are not applicable. If you purchased the wrong plan by mistake, contact us before you start trading on the account and we will help you switch to the correct plan by adjusting the price difference. Refunds are governed by our Refunds & Cancellations Policy.
Email: support@sycnapstradez.com
More ways to reach us: Contact Us